Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Manage staff recruitment
   • Analyse and prioritise human resource needs for organisation involved in community work and/or services
   • Implement recruitment processes in line with organisation needs, resources and relevant legislation
   • Screen applications and conduct interviews to select appropriate applicants against identified criteria
   • Provide induction and initiate performance planning in line with requirements of organisation and work role
2. Manage staff development
   • Establish systems and policies to support development of human resources to address issues in organisation development, change management, workforce planning and career management
   • Analyse organisation and staff needs and resources as a basis for identifying staff development priorities and strategies
   • Use benchmarking, strategic networking and research processes to anticipate ongoing staff development needs
   • Establish and maintain strategic networks with similar and associated organisations
   • Establish and maintain partnership arrangements with relevant providers of learning and development programs
   • Monitor social, political and economic trends or events which may impact the organisation's development strategies and respond appropriately
3. Manage human resource issues in a community services workplace
   • Manage financial and payroll issues relating to recruitment
   • Manage financial and payroll issues relating to staff development
   • Manage industrial relations issues in line with organisation's policies and procedures and legislative / regulatory requirements
   • Address stress management as an ongoing issue in the community services workplace
   • Manage contract work in the community services environment
   • Manage complex work groups and teams, including multi-disciplinary, multi-organisation and government/non-government combinations
4. Manage the workforce strategy
   • Identify current capabilities and skill set within the workforce
   • Develop strategy to address gaps and desired future state of workforce
   • Guide staff development processes to address identified workforce development strategies and succession planning needs
   • Develop and implement projects to address gaps and desired future state of workforce

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role These include knowledge of Models of good practice in human resource management Workforce development issues trends and practices especially in the community services industry Organisation policies procedures and principles in relation to human resource recruitment development and management Strategic goals of the organisation and their implications for current and ongoing human resource requirements Human resource strategy and planning Equal employment opportunity equity and diversity principles Jurisdictional legislation applying to human resources including work health and safety WHS and environment

Essential skills It is critical that the candidate demonstrate the ability to Establish and implement organisation policies and procedures in human resource management Analyse human resource requirements for a community services organisation Undertake staff recruitment selection and induction to address identified needs in a community services organisation Use benchmarking strategic networking and research processes to anticipate ongoing staff development needs Establish and maintain strategic networks Establish and maintain partnership arrangements with relevant providers of learning and development programs Monitor social political and economic trends or events which may impact the organisations development strategies and respond appropriately Manage human resource issues in a community services workplace Address industrial relations issues In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role These include the ability to Form and maintain relationships with staff and other stakeholders Explain complex ideas to different audiences and interpret and explain complex formal documents and assisting others to apply them in the workplace Prepare written strategies requiring reasoning and precision of expression Apply OHS and environmental requirements in the context of human resource development Demonstrate application of high level skills in communication reporting and recordkeeping dealing with diverse andor specific cultural groups liaison and networking

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate this unit of competency	The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions Consistency in performance should consider the community services networking and liaison requirements within the workplace
Access and equity considerations	All workers in community services should be aware of access equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities
Context of and specific resources for assessment	This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged Resource requirements for assessment of this unit include access to an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Method of assessment	Assessment may include observations questioning and evidence gathered from the workplace environment

---

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Recruitment processes include:	Needs identification Developing selection criteria and processes Developing and implementing strategies for sourcing appropriate candidates Screening and reviewing applications Interviewing candidates Following up referees
Human resource issues may include:	Performance management issues Financial and payroll issues Industrial relations issues Grievance issues Stress management issues Management of contract work Management of complex work groups, such as: multi-disciplinary work teams multi-organisation work combinations government/non-government combinations Complaints about workers

---